You don't set any of it up yourself
Connecting a business WhatsApp number with Meta is a technical process with a fair number of traps: a number that already has WhatsApp on it gets stuck at registration, the display name goes through review, and there's a two-step PIN you have to remember. We do this every day — so we do it for you.
Our responsibility
8 steps
All the technical work — number, registration, verification, connection and testing.
Your responsibility
2 steps
What the bot needs to know, and how it should sound. Only you know that.
The full process
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Us
Buying a dedicated number
A new Israeli SIM with no WhatsApp installed on it. A clean number registers without trouble — this is the single most common cause of a failed registration.
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Us
Adding the number to the WhatsApp Business account
Registering the number under Meta's WhatsApp Business Platform infrastructure.
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Us
Verification by SMS code
The code goes to the SIM we bought, and we enter it.
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Us
Setting the display name
The name customers see. It goes through Meta's review and so has to reflect the real business name — this is the step that sets the timeline, because the wait is theirs.
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Us
Two-step PIN
Six digits, needed on every re-registration. Stored encrypted in the system so it can't be lost.
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Us
Connecting it in the system
Connecting the number and running a diagnostic against Meta that confirms the connection genuinely works, rather than merely looking connected.
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You
Profile and business rules
The goal of a conversation, the tone of voice, and what the bot must never say. These fields go straight into the instructions the bot gets on every conversation — this is what makes it a representative of your business rather than a generic bot.
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You
Knowledge base
Price list, opening hours and common questions. You can upload PDF, Excel, Word or CSV and the system extracts the text itself. This is the bot's source of truth — anything not here, it won't invent.
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Us
End-to-end testing
We message from an outside number and confirm a reply comes back. That's the test that counts — not what a screen says.
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Us
Handover and walkthrough
A short walkthrough of the inbox, taking over, and the leads board. From there you're self-sufficient.
And once it's live?
You control the bot without coming back to us. Any change to the knowledge base or the rules takes effect on the next conversation.
- Test chat — a private conversation with the exact same bot, to try changes before a customer sees them
- Reply feedback — flag a poor answer, write what it should have said, and the correction goes into the knowledge base
- Take over — in any conversation, in one click, and the bot stops there immediately
Shall we start?
A short call, and we'll both know whether it fits.
Book a demo