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Flow Digital AI

Built for businesses in Israel

The bot that answers your customers on WhatsApp — 24/7, and only from what you told it

Customers message on WhatsApp at every hour. Flow Digital AI answers them naturally, based solely on your business's own information — and the moment it doesn't know, it hands over to a person instead of guessing.

We set the whole system up for you, end to end. Nothing to install.

Y

Your business

Online · replies in seconds

24/7

Answers at 2am and on Saturday — and knows not to promise immediate help outside your hours

Voice and images

Understands voice notes and photos directly, with no transcription step in between

One reply

Three messages in a row from a customer get a single reply that addresses all of them

Instant takeover

One click stops the bot in that conversation and you carry on from there

How many enquiries did you lose after 6pm yesterday?

A customer who asks about a price at 9pm and hears nothing until morning has already gone to someone else. But putting a person on WhatsApp around the clock isn't realistic — and a generic bot that invents answers does more harm than good.

The difference that matters

If it isn't in your information, it won't invent it

This is every business owner's first objection to a bot, and rightly so. The knowledge base you provide — price list, hours, common questions, documents — is its only source of truth for facts. When the answer isn't there, it says so plainly and hands over to a person.

  • Upload PDF, Excel, Word or CSV — the system extracts the text itself
  • If a customer asks for a person, the bot stops answering and hands over at once
  • Asked whether it's a bot? It says honestly that it's a digital assistant. It never poses as a person
  • A poor answer? Flag it with a note — and the correction goes into the knowledge base for next time

What that looks like in practice

Do you offer a two-year warranty on this?
I don't want to give you inaccurate information about the warranty terms, so I'm putting you through to someone who can confirm it properly 🙂

A guessing bot would have said "yes, of course" — and the business would have had to honour that promise.

Not just a bot — a whole system for handling enquiries

Conversations, leads and your team in one place, so you don't need another tool alongside.

The bot answers

  • Natural language in short messages, not stiff paragraphs
  • Voice notes and images understood directly
  • A personality you define: goal, tone and forbidden topics
  • Aware of your opening hours and time zone
  • Honours opt-out requests automatically

You stay in control

  • Take over a conversation in one click — the bot stops at once
  • An AI summary of the conversation for whoever steps in mid-way
  • Saved replies for reuse
  • A private test chat — try changes before a customer sees them
  • Role-based access: owner, agent, view only

Everything in one place

  • A shared inbox for the whole team
  • A leads board — one card per customer, with stages and tags
  • A customer who returns after being closed jumps back to the first stage
  • Export leads to CSV
  • Activity reporting: volume, first response time and cost

Setup is on us

You don't set any of it up yourself

Most systems throw a setup wizard at you and wish you luck. Here, buying the number, registering with Meta, verification and connection are our responsibility.

  1. Step 1

    A scoping call

    We learn the business, the kinds of enquiries you get, and what the bot should achieve.

  2. Step 2

    We set it up

    Dedicated number, Meta registration, verification and connection — without you touching it.

  3. Step 3

    You add the knowledge

    Price list, hours and common questions — plus the tone and rules you want.

  4. Step 4

    Testing and handover

    We test end to end from a real number, then hand it over with a walkthrough.

The full setup process →

Transparent pricing

Every plan includes the full system. The difference is volume.

Basic

₪299/month

1,000 messages · 2 users

Professional · most popular

₪450/month

2,500 messages · 3 users

Growth

₪599/month

5,000 messages · 5 users

Advanced

₪1,199/month

20,000 messages · 15 users

Common questions

Will the bot make answers up?

No. The knowledge base you provide is its only source of truth for facts. When the answer isn't there, it says so and hands over to a person rather than guessing. If it does answer something inaccurately, flag the reply, write the correction, and that goes into the knowledge base.

How long does setup take?

Most of it is on us — a dedicated number, registration and verification with Meta, and the connection. The timing depends mainly on Meta's review of the display name. All we need from you is your business rules plus a price list, opening hours and common questions.

Can I step into a conversation?

Yes. One click on "Take over" stops the bot in that conversation immediately — even mid-reply — and you carry on from there. There's also an automatic summary, so whoever steps in doesn't have to read the whole thread. When you're done you can hand it back to the bot.

What happens when the message allowance runs out?

You're warned at 75% and 90% of the allowance. If it does run out, only the automatic replies stop — the inbox keeps receiving messages and you can answer by hand. You won't lose a customer over an allowance.

What about my customers' data?

The data is yours. We process it only to provide the service; we don't sell it and we don't use it for advertising. You can set how long conversations are kept before they are deleted automatically, and export or delete everything about a given customer on request. Full detail under security and privacy.

Do I need a new WhatsApp number?

Yes — we set up a clean dedicated number for the business. That avoids clashing with a WhatsApp already installed on a device, and makes registration with Meta go smoothly. The number belongs to your business.

Want to see it on your own business?

On a short call we'll show you how the bot handles the enquiries you actually get, and tell you honestly whether it's a fit.